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Senior Professional Services Consultant (f/m/d)

Remote
  • Munich, Bayern, Germany
Customer Engineering

Job description

Location:  Europe - preferred: Germany, Austria, Switzerland; rest of Europe (remote)

Position: full-time employment


ABOUT CRATEDB

CrateDB, a global multi-model database, enables companies to access data insights at scale. The flexible, distributed database solution combines the performance of NoSQL with the power and simplicity of standard SQL. Optimized for large data volumes with high compute and data versatility requirements, CrateDB runs in the cloud, on the edge and on-premises.  

We are a VC and corporate funded global technology company, recognized as cutting edge by both Forbes and Gartner. We are gearing up for hyper-growth, with offices in the US, Germany, Switzerland and Austria. 


ABOUT THE ROLE 


CrateDB is expanding the team of consulting engineers to strengthen our ongoing plans for worldwide growth!


As a Senior Professional Services Consultant you will work with customers of all shapes and sizes in all verticals, from financial services to small web startups, on a variety of interesting use cases from IoT platforms to retail systems to generative AI applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

CrateDB's consulting supports the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of CrateDB.

Be one of the recognized experts in the rapidly growing field of modern data management successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business.



WHAT YOU GET OUT OF THIS OPPORTUNITY 

  • Join a leading VC funded tech company from the pre-B stage through to exit
  • Contribute demonstrable business impact to CrateDB’s growth
  • Be part of an open, collaborative culture with “Craties” from diverse backgrounds
  • Close interaction with CrateDB’s key customers, partners, and database users 

Job requirements

WHAT YOU’RE RESPONSIBLE FOR


As a key member of the CrateDB Professional Services team, you will be responsible for:

  • Planning, executing and following-up on customer implementations at any or all phases of the application lifecycle: solution design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
  • Defining and executing professional services offerings to be used in the customer engagement lifecycle
  • Delivering customer classroom-based training to architect, developer and operations roles
  • Data modeling, query development and optimization, cluster tuning and scaling to achieve performance expectations at scale
  • Partner with Sales and Customer Success to ensure seamless onboarding and growth of customers
  • Partner with Support, Product and Engineering teams to influence the direction of the product roadmap
  • Be a mentor and coach to your CrateDB colleagues

YOUR SKILLS

We’re looking for a highly technical individual, with strong problem-solving and communication skills, and comfortable working closely with customers.

Our ideal candidate will have:

  • Excellent analytical, diagnostic, and problem-solving skills
  • High motivation for a role that combines deep technical and customer-management dimensions, i.e. customer advocacy, relationship building, and communication skills
  • Confidence speaking and presenting in a collaborative customer setting
  • 5+ years of experience as a Technical Consultant, Software Engineer, System Administrator, or DevOps Engineer, preferably in several distinct industries/verticals, proficiency in at least one programming language
  • Experience working remotely in a highly distributed team
  • Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
  • Hands-on experience and an understanding of distributed datastore technologies
  • Excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to our technologies
  • Understanding of Linux, Java and databases
  • Should be capable and comfortable with frequent travel for trips to customer sites and working remotely with customers
  • Fluent English

SUCCESS METRICS

As a Professional Services Consultant you will be successful in this role when you can execute the following

  • Become a field expert in “everything CrateDB”
  • Communicate complex technical proposals simply and convincingly to a wide range of audiences
  • Gain a reputation as a trusted advisor with your clients, large and small
  • Ensure your client’s success with their CrateDB endeavors
  • Plan and organize your work according to the stage of CrateDB adoption and requirements of the customer
  • Maintain the required level of billable utilization
  • Influence CrateDB product development by contributing experience from the field
  • Constantly work on improving yourself, our products and our team

WHAT WE OFFER

  • Competitive compensation 
  • Flexible working hours 
  • Possibility to grow within the company
  • A variety of perks (e.g., financial allowances for public transportation, fitness, and education) 
  • Participation in our Employee Stock Options Plan
  • The opportunity to become part of one of the most exciting startups in the IT scene (Winner of the  IoT Evolution: Industrial IoT Product of the Year Award) 

At CrateDB, we don't just accept difference - we celebrate it and support it. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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